CP-COMMERCE SUPPORT
- Magento website hosting
- Unlimited bandwidth
- Dedicated server with maintenance
- Maintain and update Magento version and framework
- CP-Commerce data sync from Counterpoint to Magento
- Order and Credit Card sync to Counterpoint
CP-COMMERCE SUPPORT HOURS
CP-Commerce Support Hours
Weekdays: Monday - Friday 9:00 AM - 6:00 PM
Emergency - Site Down Support
Weekdays: Monday - Friday 6:00 pm - Midnight EST
- Weekends: 9:00 am - 11:00 pm EST
Magento Email and Wiki Support
Supporting and Instructing the customer how to edit their site independently
Configure their Counterpoint data to sync to the new siteWhat CP-Commerce Support Does NOT cover (time is billable)
Editing or making content changes including Slide Show
Layout, CSS, and Graphical Changes
Data Entry or Import
Editing or Making Configuration Changes
Live Training (Sessions > 5 min) after the go live
